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We specialise in top brands at affordable prices
because we know that you only want the best for you and for your horse. You
will not find any products of inferior quality or as an "alternative" to the
very best.
Why choose Oberon Equestrian? We are
dedicated to supplying you with exactly what you want and we are genuinely
concerned to know that we have fulfilled not only your order, but also your
expectations! Established in 1999 we are not a "fly-by-night" online company.
What are the advantages of shopping with us? Our online shop is open 24hrs a
day, 7 days a week, 365 days a year! A fast, efficient service and most items
are always in stock Experienced, friendly staff who understand your
needs.
Only the best products in stock at very competitive
prices FREE competitions and regular special offers Worldwide service supplying
you anytime, any place and anywhere! Established in 1999, we are completely
dedicated to customer service and to expanding the business to serve our
customers better.
Terms and
Conditions
Payment We accept Credit Cards and
Debit card payments securely online via Paypal. You do not have to have a
Paypal account to do this.
Privacy - We
collect only the basic personal details required to process your order. We will
not release your name, address, email address or any other information about
our customers to any outside party. We will not trade, resell, sell, or
redistribute information that you provide to us, to any other companies,
organisations or individuals.
Returns: Please
contact us by email before returning goods within 7 days of the purchase date.
Refunds will be made for any items returned (at customers expense) which are
unused, in the original packaging, with tags and not damaged, within 14 days of
receiving them. A refund for your goods will be made - we may take a
re-stocking fee or refuse a refund if the goods are used or damaged.. (This
does not affect your statutory rights). Goods returned under complaint will not
be accepted unless clean and dry. Health & Safety Act 1972. Please remember
to ask for a Proof of posting certificate when returning goods as we cannot be
held responsible for goods lost in transit to us.
Returns Policy.
Where the goods are returned due to being faulty, customers are entitled to
return them within a reasonable time after purchase as per the Sale of Goods
Act 1979 (as amended) and claim a refund. Returns are accepted if an item is
mis-described or faulty (we may take a re-stocking fee or refuse a refund if
the goods are used or damaged.). You must notify us of your intention to return
goods within 7 days from the purchase date otherwise we are not obliged to
accept them.
Cancellation Rights. You may cancel your
order if you wish within seven working days from the day after receiving your
goods. The goods must be returned clean and unused in original packaging and
customers are required to pay return postage. A refund for your goods will be
made within 30 days of cancellation - we may take a re-stocking fee or refuse a
refund if the goods are used or damaged.. Prices may be subject to increases
beyond our control. If the cost of your order differs from the prices quoted,
we will contact you, either by telephone or letter, to request your
instructions. If you are returning items from outside the European Union please
mark clearly on the packaging and the Customs Declaration ‘Returned
Goods’ and that you are returning the goods to the retailer. This should
stop further Customs charges being incurred. Any Customs charges and/or Postal
charges incurred through a failure to follow the above returns procedure and/or
providing adequate postage will be deducted from your refund. PLEASE NOTE: Sale
Items are non-refundable: we will exchange if stock is available or send
vouchers to the value.
Despatch Time and
Availability - Most orders are despatched in 24 hours, however, at peak times
or when stock is limited delays may occur. At such times, please allow 28 days
for delivery. You will be advised of any expected delays at the time of
ordering. Please note if you are returning something because it doesn't fit or
it's not suitable, you will need to pay the postage costs to return it to us.
If you would like us to replace the goods with another size or colour, we will
charge postage on the replacement if your order is outside the timeframe. For
special order items you will be given an estimated delivery date. All items
ordered specially such as those sourced outside our usual stock, those with
personalisation or custom made are non-returnable. (This does not affect your
statutory rights). Please note that customers living outside the European Union
may incur local taxes and import duties that may involve slight delays. The
customer is solely responsible for the payment of any of these additional
charges that may be imposed. Your rights to return goods are protected under
the EU Distance Selling Directive Prices may be subject to increases beyond our
control. If the cost of your order differs from the prices quoted, we will
contact you to request your instructions. # Tax - All EU countries below are
chargeable to UK VAT (currently 20%) on all items except childrens clothing.
United Kingdom Customer Services. Please
contact Mrs. Ann Phipps Tel: +44 07850 242317. email:
ann@oberon-equestrian.co.uk It is our policy to acknowledge any enquiries or
complaints within five working days and to keep customers informed of progress
or likely timescales for resolving any problems. We are happy to attend to you
between 8am morning to 8pm evening, Monday to Saturday. If no-one is in the
office when you call please leave a message so we can contact you
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