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HOW TO ORDER
- Select
your product from the relevant section/page. If you have any queries, please
contact us for more information about any of the products shown.
- Follow
the pages as you will be guided through making a secure online payment for your
goods via Paypal.
- You
will receive 2 order confirmation emails - one from Paypal, followed by one
from us with written details of your order and contract of sale.
TERMS & CONDITIONS
POSTAGE: The standard delivery time is 5 - 7 days on most
purchases however this can vary depending on your location and what you order.
If you do require items for a particular date, it is always advisable to
contact us before ordering to ensure that we are aware that you need an item
quickly. We will always deliver goods within 30 days. Items will be posted
standard rate for smaller parcels (Royal Mail insured up to £34
automatically) and courier service for larger ones over 2kgs. We will post
worldwide, please contact us before purchase for postage costs as we will have
to invoice you seperately for the cost of the postage (we will not make any
profit on your postage abroad - it will always be charged at cost). We will
NOT be responsible for items lost in the post - if you require
postal insurance please contact us before we dispatch your item and we can
invoice you for a little extra to cover recorded or special delivery (these
services are always recommended for items over £34 in value). We obtain
certificates of postage and can track items sent via courier service (these are
also insured automatically on this service up to £50 in value). All
claims for lost items MUST be submitted within 28 days or they will not be
accepted by the carriers. For all Islands off the UK Mainland incl Isle or Man,
Northern Ireland, Scottish Islands, please contact for postage costs BEFORE
purchase as the courier services often charge the same as an International
rate. All items under 2kg will be the standard UK postage cost
quoted.
DELIVERY: You can specify your
delivery address during the order process. Some items may need a signature upon
delivery so it may be advisable to make sure there is someone to sign for it at
your chosen address. We dispatch items once each week in bulk following on from
orders so most of the time you will get your item within 7 days. Occasionally
if items are out of stock this can increase but you will be advised of this and
delays are rare.
AVAILABILITY: We have a large warehouse and usually hold good
stock of the products on the web site. Occasionally however, stock may be
limited and in the event of your item not being in stock, we will advise you on
delivery timescales and/or alternative products.
CANCELLATIONS: All order cancellations will be
subject to a 20% re-stocking fee as per our returns policy below and postage
will not be refunded - this is because we offer personalised goods or goods
made to a consumer's specification and some items e.g Riding Hats, cannot, by
their nature, be returned. If you wish to cancel an order, we must receive
written notice seven working days from the day after that on which the goods
are received. You must ensure that reasonable care is taken of any goods
received and that they are returned to us in the seven days following our
written confirmation to you that we have received your cancellation notice and
have issued you with a returns number. Your money will be refunded within 30
days of receiving the written notice of cancellation. |
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RETURNS: Please ensure that you buy the correct size and
satisfy yourself of any questions prior to purchase. If you wish to return a
product, please contact us first before sending it - any problems with a
product must be brought to our attention within 7 days of receiving it
otherwise we will not accept a return outside that period. The return of the
item must then be made within 7 days of you contacting us. All returned good
need to be accompanied by your name and address and a returns number that we
issue to you. Returned items must always be in the same condition they were
sent out in e.g with labels, in original packaging etc. A refund will be made
within 30 days after returned goods are received (they must be in the same
condition as they were when sent out) - all returns will be subject to a 20%
re-stocking fee and postage will not be refunded - this is because we offer
personalised goods or goods made to a consumer's specification and some items
e.g Riding Hats, cannot, by their nature, be returned. (unless the item is
mis-described or faulty). You will also be liable for all postage costs. In the
event of an item being faulty, we will either replace the item with an
identical one or can issue a credit note for an alternative
item.
CONTACT: Please email us in the
event of queries or problems - we accept orders by email or via the web site
(if making a secure online payment).
PAYMENT: We take secure debit/credit card
payment via Paypal through the web site. Your details are not stored by us and
your financial details are dealt with securely through the encrypted Paypal
servers.
These
Terms and Conditions have been written in accordance with the Distance Selling
Regulations from the Office of Fair Trading. |
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Email:
sales@ses-equestrian.co.uk
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